Accountability at Relief International

Relief International is committed to fostering an environment that upholds the highest standards of integrity, respect, honesty and professionalism. Our policies communicate our value for ethical business practice that ensures our beneficiary communities receive the best care and services available.

 
The Code of Conduct outlines the key principles of ethical conduct expected of our staff, partners, and contractors as they work together to serve our beneficiary communities. These principles include the importance of integrity and professionalism, as well as the responsible stewardship of funds and guidelines to ensure the safety of all those involved in our work.
 
 
Toward creating greater accountability within our relationships, the Conflict of Interest Policy requires staff, board, and contractors to communicate those situations wherein a conflict of interest may occur where they encounter friends, family, or acquaintances along the course of a transaction to preserve the objectivity of all involved parties.
 
 
Relief International’s Policy on Reporting and Investigating Misconduct provides clear definitions of misconduct and procedures for reporting misconduct. RI staff are required to report any suspicions or acts of fraud, waste or abuse to RI’s Internal Audit Office, which conducts in-depth inquiries into all reports and takes the appropriate corrective actions. If you would like to report suspicions or cases of waste, fraud or abuse incurred by an RI staff member, please contact IAIA@ri.org.
 
 
Relief International has a zero tolerance policy toward sexual harassment, exploitation, and abuse. The Policy on Reporting and Investigating Sexual Harassment, Abuse, and Exploitation outlines RI’s definitions of harassment, abuse and exploitation.  All reports are reviewed by a gender-balanced committee while taking all measures to protect the privacy and security of the person reporting the abuse.  To report suspicions or cases of harassment, abuse or exploitation within RI’s programs, individuals are encouraged to report the incident to ReportAbuse@ri.org or to a manager. 
 
Additionally, beginning in 2012, Relief International will be working with local beneficiary communities in several of its country programs to develop Community-Based Complaint Mechanisms. These mechanisms will empower beneficiaries to work with RI to create contextually-tailored and community-owned reporting mechanisms by which they can report harassment, abuse or exploitation on the part of Relief International’s staff.
 
Child Protection Policy
 
It is important to ensure that we protect the safety and security of the children whom we serve. Our Child Protection Policy outlines the expectations for RI staff, partners and contractors who may work with children in our beneficiary communities, calling on them to act with sensitivity, respect, and professionalism at all times. Breaches of the Child Protection policy may be reported to ReportAbuse@ri.org.
 
 
Relief International has developed 10 Beneficiary Service Standards to which it holds itself accountable. These standards will begin to be posted at service centers globally starting in 2012. Beneficiaries who feel that these standards have not been met are encouraged to report the problem to ReportAbuse@ri.org.